Grievance Redressal
Apollo Munich values customers and thus, has brought a grievance redressal forum, an easy way for dissatisfied customers to put forth his or her grievance. If a policy holder feels dissatisfied due to any reason or any of the services, he or she could send the concerns, via the mentioned process.
Customers who have grievance can send the mail at [email protected] or can directly call at toll-free number 1800-102-0333. They can also send the grievance letter and can directly send it at corporate office address stated on the home page.
Keeping in mind that customer satisfaction is very important for long-term relations and businesses, there is a transparent procedure followed to resolve the issues to the extent possible, but one should not forget that there is always difference between perspective and delivery, as the company is dealing in human lives. Customer can write through website, email, fax, courier or letter.
In order to offer customers better services, there is a grievance cell representative in all branches and offices. A policy holder can approach the concerned person at the allotted date and time.
The company has a limit to acknowledge the grievance within 3 days. Fax and couriers are answered from the regional offices. Grievances of walk-in-customers are acknowledged there and then. The experts would try their best to provide the solution within 2 weeks, else the customer has the right to reach to the head of Grievance Cell directly and who would acknowledge the receipt of grievance within 3 days. In case of no help, customer can approach IRDA Grievance Call Centre at toll-free number 155255 or can write to [email protected]
Customers who have grievance can send the mail at [email protected] or can directly call at toll-free number 1800-102-0333. They can also send the grievance letter and can directly send it at corporate office address stated on the home page.
Keeping in mind that customer satisfaction is very important for long-term relations and businesses, there is a transparent procedure followed to resolve the issues to the extent possible, but one should not forget that there is always difference between perspective and delivery, as the company is dealing in human lives. Customer can write through website, email, fax, courier or letter.
In order to offer customers better services, there is a grievance cell representative in all branches and offices. A policy holder can approach the concerned person at the allotted date and time.
The company has a limit to acknowledge the grievance within 3 days. Fax and couriers are answered from the regional offices. Grievances of walk-in-customers are acknowledged there and then. The experts would try their best to provide the solution within 2 weeks, else the customer has the right to reach to the head of Grievance Cell directly and who would acknowledge the receipt of grievance within 3 days. In case of no help, customer can approach IRDA Grievance Call Centre at toll-free number 155255 or can write to [email protected]